Wednesday, October 01, 2014
TIPS ON CALL CENTER INTERVIEWS
Since this is technically a call center survival blog, I assume that my readers already work in a call center. But since I got some search hits about getting into call centers, I thought it would be kind of helpful to get some "passing that interview" tips.
*Thanks to my HR friend for this.*
1. Tell me something about yourself?
When this classic question is asked, try not to give a telenobela of your life. Stick to the details that will give the interviewer an insight of your professional skills and capabilities. Keep the personal stuff personal. Stick to your previous work experiences and your job duties and responsibilities.
2. Tell me about your last job?
No one wants to hire someone who badmouths previous companies, it shows immaturity and your inability to be professional. Your previous employer may be hell on earth, but the interview is not the place to air out your grievances.
Focus on the positive.
3. How do you handle pressure?
The technique here is just to prove that you can handle pressure. Go with answers that state that you use your brains before unleashing emotions. Be wary of BS such as "you never get pressured or such type of answers."
4. How do you handle Irate clients?
The usual answer for this one is that you know how to listen and you do not take it personally. Just remember that a call center is a job that mostly deal with irate clients - not for the weak of heart.
5. Give your strengths and weaknesses.
A common trick is to make a weakness still benefit the company. "I tend to overwork, and I take work home" are some of the usual answers.
6. How do you see yourself 5 years from now?
The goal of this answer is to establish that you want to stay in the company that you are applying for, that you will not be a call center hopper. Give answers such as you are looking for stability and you want to work for years in that company.
Any other interview tips you can think of?