14 CALL CENTER INTERVIEW QUESTIONS & ANSWERS

Blog post written by Jerome Herrera from All I can Handle.

In this blog post, I will be discussing the most common and hardest to answer call center interview questions for first timers, fresh graduates, beginners, and freshers. I also would be equipping you (our dear readers) with valuable tips on how to answer these call center interview questions.

While call center job interview questions will mostly resemble interview questions found in job interviews in other industries, the content of your interview answers will have to be tailor-made for the needs of the call center industry. Job interviewers in the call center industry will primarily be on the lookout for skills such as flexibility, customer service, multitasking, good communication, and critical thinking.

This blog post features call center interview question and answer samples in a question and answer format. The answers will be given in a script format. This will be followed by a short explanation on each call center interview question and answer.

14 Most Common Call Center Job Interview Questions and Answers

Call Center Interview Question 1: Tell me something about yourself.

Call Center Interview Answer 1: Well, I can say that I am a person with varied interests. During my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. These things fascinate me. I guess I like to observe people. On Sundays, I do volunteer work at an orphanage. My volunteer work consists of encouraging wealthy people to donate money to the orphanage. What we do is we go to the upscale neighborhoods of the city and tell them about the orphanage. When I have the time, I also like to read novels, and play basketball.

Explanation to Call Center Interview Question and Answer 1:

This call center interview question is probably one of the most neglected and least prepared for by interviewees. The question seems very simple and direct to the point. Your answer though to this question will set the course of the interview. From this very simple question, interviewers can likely guess at whether you are a good candidate or not so please do not take this question for granted. Most applicants will answer this call center interview question with information already found on their resumes like their name, address, and school information. Do not make this mistake. When being asked this question, you are supposed to answer with information not found on your resume. Why would the interviewer want to know about your name, age, and address when this information is already on your resume?

A very good answer to this call center interview question would be to talk about your hobbies. When you do talk about hobbies, remember that by doing this, you are also providing the interviewer with information about your skills. For example, if you say that you play sports like basketball or baseball, this tells the interviewer that you are competitive. If you say that you like to play chess, this means you’re analytical. If you tell the interviewer that you are involved with various organizations, this spells leadership and people skills. So do not take this call center interview question for granted. Make sure to answer this question by giving the interviewer an idea that you are who they are looking for. If you do not have any “good hobbies” (like all you can say is watch HBO, eating, and sleeping), another approach you can take is talking about your family. Describe your relationship with your family. Talk about your brother, the pilot, or your mom, the actress. Say that you are very close to your family, that you guys go to church every Sunday and watch a movie afterward. If you like to watch TV, amuse your employer by saying something like I’m addicted to Game of Thrones. I watch all GOT episodes on DVD every day. If all you have in your arsenal is reading, then make it sound better and more interesting by saying that you are a voracious book reader. Rack your brain. Make sure that when you tell something about yourself, it sounds interesting and will make you shine.

Call Center Interview Question 2: What is your idea of a call center?

Call Center Interview Answer 2: My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I know that the people who work for call centers are extremely flexible people who adapt to different cultures, different people, and different schedules all at the same time.

Explanation to Call Center Interview Question and Answer 2:

This call center interview question aims to gauge how correct your expectations of a call center job are. Answer this question by giving out your general expectations of a call center job. Describe the work (selling if it’s a sales account, instructing callers if it’s a technical support account, etc.) or the people working in call centers. This call center interview question will only be asked if you don’t have any call center experience yet.

Call Center Interview Question 3: Why do you want to work in a call center?

Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. As a nursing graduate, I am skillful in dealing with difficult people and patient in working with irate clients. In my course, we were taught how to be good listeners which I know, is a very valuable skill in this industry. Another reason I want to work for a call center is because I know that the benefits and pay in the call center industry are better compared to those in other industries. I also know from my friends that the chances of career growth in this industry are high. In the past, I have heard of people getting promoted overnight.

Explanation to Call Center Interview Question and Answer 3:

This is another call center interview question that is only directed to applicants without any call center experience. Please do not answer this call center interview question by saying that you need money to help your parents. The interviewer wouldn't want to hear that you are in this just for the money. For Filipinos, please do not answer this call center interview question by saying that you want to improve your English. By applying for a call center job, you should already be confident with your communication skills in English. The above response, by the way, is a good example of how you can relate your college degree to a job in a call center. I purposely chose to give a response that a nursing graduate could give to this call center interview question because of the many nursing graduates in the Philippines trying to look for a job in the call center industry.

Call Center Interview Question 4: What are your strengths and weaknesses?

Call Center Interview Answer 4: I am a very patient person capable of dealing with irate and demanding customers. I can think out of the box, so I have exceptional problem-solving skills. I have good communications skills, and I can learn how to operate new computer programs very fast. I am a team player, and I get along with people very well. Those are my strengths. As for my weaknesses, I guess my biggest weakness is working too much and not knowing when to stop. I would say that this is a weakness because sometimes, I would render too much over time that it becomes detrimental to my health.

Explanation to Call Center Interview Question and Answer 4:

The call center interview answer 4 is pretty much self-explanatory. With this call center interview question, you would want to enumerate skills that are needed as a call center agent. These include (but are not limited to): flexibility, adaptability, good communication skills, good listening skills, patience, proficiency in Microsoft Office programs, good typing speed, and excellent multi-tasking skills. Of course when it comes to your weaknesses, you don’t want to say that you don’t have any as this will make you look egotistic. So make sure to be prepared to come up with at least one weakness that isn’t too negative. Examples of weaknesses that aren’t very negative are: being workaholic and being too friendly. Answer this call center interview question with a lot of confidence.

Call Center Interview Question 5: What makes you qualified to work in a call center?

Call Center Interview Answer 5: I am qualified to work in a call center because I possess qualities which makes one a good call center agent. I am very flexible; I don’t have complaints with shift work or working at nights and with split days off. I am willing to learn, and I am not intimidated with learning new things. I am very patient, and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center.

Explanation to Call Center Interview Question and Answer 5:

Answer this call center interview question by just reinforcing your answers to the previous call center interview question presented. You can also answer this question by expounding on your strengths and good qualities.

Call Center Interview Question 6: Why do you want to work for our company?

Call Center Interview Answer 6: I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.

Explanation to Call Center Interview Question and Answer 6:

In answering this call center interview question, simply cite the company’s positive attributes.

Call Center Interview Question 7: What has been your most significant achievement?

Call Center Interview Answer 7: My most significant achievement would have to be graduating from college. I say this because for four years, I have labored so much to get good grades and recognition and it all culminated in my achievement of a college diploma.

Explanation to Call Center Interview Question and Answer 7:

This call center interview question aims to look at how you see yourself as a person. Most of us would apply for a job at the age of twenty and at that age, it is presumed that you already have some achievement even if it is only in your own right such as motherhood, marriage, etc. Rack your brain. You’ll think of something.

Call Center Interview Question 8: Give me one quality that you have which will not make me hire you.

Call Center Interview Answer 8: A lot of my friends say that I am a perfectionist. I never consider something done as long as I don’t find it perfect. In my previous job, I sometimes would go on over time just to make sure that I complete all my tasks; and they are done to perfection. I show up for work every day, and I am never late. I remember that when I was still in school, I never missed an assignment or a project. I also remember that whenever we were tasked to come up with a play, I would always be the one who would be insisting that we practice three times a week, and all my classmates would complain and get mad at me saying that they only want to practice once a week. Being a perfectionist can be bad especially when the people around you are lazy but I believe that in certain situations, it can be a valuable trait.

Explanation to Call Center Interview Question and Answer 8:

This call center interview question is tricky and will stump a lot of people. In effect, this question is asking you for your weakness. Do not say that you don’t have any qualities that are negative. If you do this, you will look proud and conceited to the interviewer. The best approach to answering this call center interview question is to present a trait of yours which is not that negative. Examples of traits that are bordering positive and negative are being a perfectionist, overly friendly, too loyal, and workaholic. Of course, reinforce your answer by explaining this trait of yours to the interviewer. Make sure as well that you know how to turn your negative attitude into a positive one (just like the interviewee did in the response provided above). Remember to answer this question with a lot of conviction and confidence.

Call Center Interview Question 9: How do you see yourself five years from now?

Call Center Interview Answer 9: I see myself working for this same company but with a higher position.

Explanation to Call Center Interview Question and Answer 9:

In this question, the interviewer wants to know if your goals in life are in line with the company’s objectives.  It is good to be honest with the interviewer on this question so that expectations will be properly set.

Call Center Interview Question 10: What are your goals in life?

Call Center Interview Answer 10: My short term goal is to have a stable job with this company. After working for a couple of years with this company, I would like to see myself take on more responsibilities like maybe become a supervisor or a trainer. Meanwhile, my long term goal is to have an upper management level position with this company.

Explanation to Call Center Interview Question and Answer 10:

This call center interview question is almost the same as the previous one presented.

Call Center Interview Question 11: What do you know about this company?

Call Center Interview Answer 11: I know that this company is one of the leading companies in the call center industry. You have several sites in the world, one in Atlanta, and four in Dallas. You have several accounts; most of them are medical and financial accounts. I also happen to know that most of the accounts in this call center company are very stable because this is what my friends who work here tell me.

Explanation to Call Center Interview Question and Answer 11:

This call center interview question is simply for the interviewer to know if you know anything about the company. It isn't necessary to know when the company was established or how much they made in the last quarter. You can answer this call center interview question by just giving out general and insignificant information about the company. Of course if you know tidbits like the name of the company president or a recent merger between the company and another call center, then by all means, do impress the interviewer with this information. So as not to be caught empty handed, it is advisable to do some research about the company before the interview. Obviously, please avoid telling anything negative about the company.

Call Center Interview Question 12: What is your idea of quality customer service?

Call Center Interview Answer 12: My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing assistance according to what you are expected of.

Explanation to Call Center Interview Question and Answer 12:

This call center interview question is simply for the interviewer to know how you view good customer service. The idea when answering this question is to say that good customer service is going out of your way to help the customer.

Call Center Interview Question 13: What is your expected salary?

Call Center Interview Answer 13: Whatever amount you give to people with my qualifications would be fine.

Explanation to Call Center Interview Question and Answer 13:

As much as possible, do not answer this question with a figure. The best way to answer this call center interview question is by saying that you are okay with whatever the company decides to give you. If the interviewer asks you to give a figure, then that is the only time that you should give a figure. Of course, make sure that you can defend your answer. Do not give a figure that is very small. The interviewer might think that you don’t value yourself, and you have a low self-esteem. A good practice is to come up with a figure that is a few thousands higher than the industry average or what you were given previously by your old company. When the interviewer asks why, then you can simply say that this is the average salary in the industry or that you want to have a job that pays more than your previous one.

Of course, if you are in the position to dictate the salary you want the company to give you (meaning you have a lengthy experience in the call center industry already) then by all means, give them a figure right away when answering this question.

Call Center Interview Question 14: Why should we hire you?

Call Center Interview Answer 14: I have all the qualities that a good call center agent should possess. I am punctual, disciplined, patient, and flexible, and organized. You won’t have any problems with me when it comes to attendance and my behavior. I have good communication skills, multi-tasking skills, and I am a fast learner. I can guarantee you that I will be able to deliver what is being asked of me, and I will give my one hundred percent to this company. I know that I have what it takes to become a good customer service representative.

Explanation to Call Center Interview Question and Answer 14:

This call center interview question isn't intimidating as it sounds. To answer this question, simply reinforce your position by enumerating your strengths and how these strengths can relate to being a good call center agent. Answer this call center interview question with a lot of confidence and conviction.

Please don't forget to come up with answers to possible follow-up interview questions the interviewer may have. If the interviewer asks you what your hobbies are, and you say reading, please expect the interviewer to ask as well questions like what is your favorite book or who is your favorite author and why.

When the interviewer asks an interview question that you haven’t prepared for, remain calm. Take a second or two to think of your answer. Two-second pauses are definitely accepted. Pauses which are longer than two seconds though might give an impression that you can’t express yourself well in English.

Remember that the call center interview questions and answers in this article are just a guide. Please do not just memorize whatever was written in this post and use it in your interviews. And please do not be tempted to lie to the interviewer. Remember that interviewers will always try to catch job applicants lying.

Pass Call Center Interviews in the Philippines.

Learn English and Grammar as a first step

Now that you’ve made up your mind that this is exactly the job that you wanted to do --- it’s time to get yourself ready.  As they say, to win any battle, preparation is the key.  Now, the very first thing you need to do is to brush up on your English and grammar skills.  

Start with an English assessment

As a call center dad, I have used YouTube as my primary source of English lessons. You also can take English assessment exams online for free just by simply Googling it. So start by taking free English tests which are available on the net.  This will help you know what English skill level you currently have and provide you with suggestions or even opportunities on how to upgrade your skill.  

 Learn basic English grammar rules.

Call center dads like me have been out of school for a while, this is why I have forgotten the basic parts of speech. If you are opting to go for a Call Center career in the Philippines, you should start learning the basics.

Make sure that you look up and review grammar rules for things that needed some clarification.  Your starting point will very much depend on where you are currently right now with respect to your English skills.  If you’ve been out of school for quite a time or you attended a school wherein English is not the medium of instruction, you don’t have to be discouraged.  It is never too late to learn.  You just need to put your whole heart, determination and best effort into it.  

Use the available materials on the web. Start by knowing the basic grammar rules like agreement of subject & predicate – that is, when to use the singular and the plural form of the verb.  Also, you need to use the correct tense of the verb based on when the action took place.  Once you know the rules, you have to make sure that you properly apply them to ensure proper communication.  Likewise, knowing the rules gives you confidence in using the language and using it more efficiently.  Then you’re well on your way to success.

Practice speaking in English 

The next thing to do is to practice conversing in English with a friend that you feel comfortable with until you gain enough self-confidence. A call center dad like me uses English at home. It's a bit funny, but if your goal is to prepare yourself to get a job, then your family should support you.  As they say:  Practice makes perfect.  Also, “Use it, or Lose it.”  Therefore, make it a practice to use the English language at every opportunity you get until you feel comfortable using it.

Do I need to speak perfect English? 

Passing the interview does not really require that you speak perfect English.  What is really important is that you are able to carry on a conversation with confidence and effectively get your message across.  That is, your listener understands exactly what you were saying.  However, it really is a big plus factor if you are able to strictly apply the grammar rules.  Therefore, to get yourself prepared, it is truly necessary that you know the correct grammar rules.  

While it is true that even native English speakers make slip ups every now and then, observing the correct grammar rules may be a factor when you are trying to pass an interview.  As they say, practice makes perfect. 

Practice speaking and writing in English everyday.

Mastering something requires constant practice. The same applies to English, if you want to pass that interview, you need to practice daily. That is why, before embarking on an actual interview, I suggest that you practice conversing in English with another friend or someone who, like you, is interested to work in a call center.  That way, you can learn from each other and also make the experience a bit more fun.  

Once you feel confident expressing your thoughts in English, then you are ready to embark on an actual interview.  But overall, one big factor is that you are able to clearly express yourself with confidence and also, effectively get your thoughts across.  That is, your listener understood exactly what you wanted to say.  Also, make sure to focus on the question of the interviewer so that you can provide the needed response or whatever you think the interviewer wanted to hear from you.  

Furthermore, it is also necessary that your response shows some signs of compassion towards others.  Lastly, you must bear in mind that working in a call center is not just a job but rather, an opportunity to help someone.

Top paying call centers in the Philippines 2022

Philippines as the number one BPO destination.

The Philippines is the number one BPO / Call Center destination in the world. It has been so for many years, and it continues to be so.

As a call center dad blogger, I have no regrets of joining the call center ranks. This 2022, the Philippines still remains as one of the topmost call center destinations. This growth is not just from new industries coming into this country. It is because of improvements within existing industries that have grown and developed over time, making them more competitive than ever before. We also have cheaper labor rates, and easier infrastructure terms.

Because these factors combine to make this country an attractive location for global companies looking at outsourcing their customer care operations or back office functions globally, it's also one of the most cost-effective locations when compared with other countries such as India or China where wages tend to be higher due to higher living standards there!

How to be a good call center agent in the Philippines?

It's easy to get a job in a call center in the Philippines, but it's hard to succeed as a call center employee. As a call center dad blogger, there were many challenges that I had to go through to get to where I currently am.

I would like to share some good practices and call center survival tips you should know before you enter the world of customer service. Will also give some insights on free call center trainings.

You first need to understand what are the Roles of a Call Center Agent in the Philippines.

Call centers jobs in the Philippines provide live support to customers who have questions or need help with products and services. There are some important differences between inbound and outbound call centers:

• Inbound call centers are focused on providing information to customers through phone, email, or chat. For example, if you're looking for information about how to use your phone service (such as changing your plan), this is likely an inbound call center.

• Outbound call centers create calls that go directly to potential clients instead of waiting for them to contact you first. For example, if you want people in your city who own small businesses to buy advertising space from you and haven't reached out yet via another channel like social media or email marketing then an outbound team would be best suited for making cold calls as they specialize in reaching new prospects via telephone calls rather than emails sent out indiscriminately every day across multiple industries at once like most other types of PBX systems do today."

Call Center soft skills

Soft skills are those personal qualities and characteristics that are not directly related to the job itself. They’re used to get the job done, but they may not be as obvious in their function as hard skills. Some examples of soft skills include:

• Adaptability - being able to change how you act or think depending on what's going on around you

• Critical Thinking - figuring out how things work by looking at them critically, rather than just trying things randomly until they work

• Emotional Intelligence – understanding other people’s emotions and being able to manage your own emotions well enough so that they don't get in the way of getting things don

Develop good communication skills

There are a number of skills that are important in any call center job. One of the most important is communication skills - which is a set of abilities that help you communicate effectively. Communication skills can benefit both you and your colleagues, as well as the customers you serve. As a call center dad, I can attest to communication being the top skill needed for this role.

When communicating, it's important to remember that there are two sides to every conversation: yours and theirs. You need to understand what each person is saying, but also make sure that they understand what you're saying before moving on to other things.

Communication involves:

• Understanding yourself – Being able to identify your emotions and the reasons for them will allow you to control them better when dealing with others or during stressful situations at work (and life in general).

Read a lot about customer service

Being a call center agent in the Philippines is a tough job. You need to be resilient and read about customer service tasks. Be sure to read customer service blogs and books, as well as articles and news about the subject. There are also many videos in YouTube about call center survival and how to adapt.

Listen to call center calls in YouTube

Listening to calls and reviews is an important part of call center training in the Philippines. When you listen to calls, you learn how to talk with customers and handle difficult situations. You also learn about the types of questions people ask, which helps you improve your own knowledge base and skills.

TESDA ONLINE - CALL CENTER TRAINING COURSE

TESDA now offers online call center training courses for free for Filipino Call Center Agents. If you want to learn and equip yourself for the call center industry - this is the perfect resource to help you.

Conclusion

What’s great about these tips is that they are easy to do and don’t cost you anything. So, go ahead and start working on them right away. As you can see, by following these tips, you will have a better chance of getting a call center job. However, you also need to be prepared for the interview and make sure you have all the required documents ready so that everything runs smoothly on your appointment date.

CALL CENTER INTERVIEW QUESTIONS IN THE PHILIPPINES

As a call center dad blogger, I had my fair share of interviews. If you’re interviewing for a call center job, you can expect call center interview questions that focus on your customer service skills and experience. You’ll also get a few open-ended questions that will allow the interviewers to assess your problem-solving ability and how well you work in stressful situations. Here are 10 sample call center interview questions and answers:

1. Tell me about yourself

Tell me about yourself. It's an open-ended question that can be difficult to answer, but it's a great way to start the interview. When you're asked this question, take some time and think of what makes you unique. You should discuss your education, work experience, hobbies and more! You should also focus on the aspects of being computer savvy and a problem solver.

Education: Be prepared to talk about your education in detail during this section of the call center interview. Mention any degrees or certifications you have as well as any relevant classes or clubs from high school or college by name. Most call center companies hire undergraduates, so as long as you can present yourself well and converse in English you are good.

Work Experience: Your interviewer needs to know why you're qualified for the job opening at hand (and how much money they'll save by hiring someone like you). This is why it's important for candidates who are applying for call center jobs to have strong resumes with plenty of relevant information on them. They are on the lookout for those with previous customer service or call center experiences. If you have zero experience, then focus on your ability to troubleshoot and help.

Hobbies: The interviewer may ask about your personal interests so don't be afraid if they do; just make sure that it again is a bit related to customer support and service. Something like, I love writing or technology.

2. Why do you want this job?

This is another very common question. You need to state that you are looking for a career where you get to interact with people and grow as well. You can then follow up with your knowledge on what a call center is - that it is an exciting and fast paced environment, and that you can learn a lot from the experience.

You can also give a background of the company that you are applying for, such as - you heard that this company has great benefits and really cares about their employees. You can also say that the company is known for being one of the top call centers in the Philippines. By showing the interviewer that you have the skills and you know the company, you can impress the interviewer immensely.

Last point - call center recruiters really hate job hoppers. You need to stress the fact that you are looking for a career where you will stay for a long time. You want to stress that you want to settle down in a job that can help you grow for years.

3. Why should we hire you for this position?

Just provide examples of relevant skills and experience. Tell them that you are aware of the work and you are ready for the call center environment. You can then add details on what type of worker you are - you can focus on dedication, the ability to learn quickly, and how responsible you are.

You can then say that you are a fit for the position because of your skills/experience. You can also state previous accomplishments such as - before I worked for call center XXX and was able to deliver the top scores for this and that. For those without experience, you can mention that you have prepared and practiced for the role, you are also dedicated and hardworking and will be an asset.

The answer the interviewer is looking for is something unique that will really set you apart.

4. What are your greatest strengths?

When asked this question, it's important to offer answers that you can back up with examples of when you've demonstrated them. If your answer begins with "I'm a good team player," then state examples why. When you say that your greatest strength is being organized - you can then mention how you organize your life at home.

For example: my greatest strength is my ability to work under pressure and get results quickly while maintaining high quality standards. The most recent time I had to demonstrate this was during our last quarterly report when the VP came into my office and needed an action plan within 30 minutes so she could present it at the board meeting in two hours’ time.

5. What is your greatest weaknesses?

If you are asked this question, take it as an opportunity to sell yourself without actually selling yourself. The interviewer wants to see how honest and self-aware you are. If your biggest weakness is that you are lazy or bad at following through, don't tell them that! Instead, pick something like being a perfectionist or spending too much time writing emails and not enough time talking with customers. Then discuss how you plan to deal with it.

"My greatest weakness is that I was not tech savvy. That is why I went to youtube and took courses on computer literacy."

If your weakness is something like a lack of experience in the field that they want someone with experience in (like handling phone calls), then yes—admit this and explain that you know you can improve.

The answer they are looking for is not really your weakness, but how you plan to overcome it.

6. How would you handle a difficult customer?

Every call center interview will give this question. Below are some answers that you can state.

• Be courteous and patient. Your customer is frustrated, so be empathetic when you answer their question or problem. If a simple solution doesn't exist, let them know that's the case and ask if there are any other ways you can help.

• Stay calm and assertive when speaking with your customer so you can avoid escalating the situation further by getting worked up over it (or at least not showing how worked-up you are). When speaking to a difficult customer who isn't being very nice to you, try to keep your voice neutral and don't get upset by what they're saying—even though it might be hard!

• Be professional in everything from tone of voice to body language as much as possible; this will help ensure that both parties feel comfortable during the call so that no miscommunications occur later on down the road.

• Just listen and try to come up with a plan to assist the customer.

The goal is to have the interviewer understand that you can set apart your emotions and use logic when dealing with problematic people.

7. How do you deal with stressful situations?

Just like the previous questions, this question is designed to find out how you handle stressful situations. This is quite applicable for call center dad bloggers like me since we are used to stress, however if you are a newbie, then it may be a challenge.

The usual answers is to address how you can use your brain and logic to turn stress around. You can mention that you just get the facts and logically come up with a solution. You can also state that you are used to stress, and you just take it all in and de-stress afterwards by doing yoga.

The answer that they want to hear is how emotionally mature you are.

8. How flexible are you in working nights, weekends or holidays?

Most call center cater to different time zones, and this is why you must be prepared to work during the night when you apply for a call center. If from the start you want to work only during the day, then make sure you apply for the appropriate company. There are several call centers that have day openings.

If you are a veteran and you are really good at your job, this is where you can state that you only want to work during a certain time and period. The recruiters usually interview applicants for pooling - so if they do have the schedule for you, they will find a way to make it work.

Take note, call center work involves flexible hours, shifting schedules, and holiday work.

9. How well do you work under pressure?

How well do you work under pressure?

This is a tough question to answer because it's subjective and can mean different things to different people. But your interviewer will probably be looking for some of the following traits:

• Are you able to cope with stress? Can you manage your emotions in difficult situations? Do you have a strong sense of self-motivation and discipline, allowing you to get the job done regardless of how hard it may be or how much resistance there is from others?

• Can you remain composed in stressful situations and keep calm when other people are losing theirs? Does your positive attitude help everyone else stay positive too, even when everyone around them is falling apart emotionally or physically (or both)? If yes, then this could be an asset for working at a call center where there are high levels of stress due to the nature of the job itself.

The most important thing here though is that whatever answer comes out when asked about working under pressure should show that an applicant has good coping skills overall so as not only avoid giving off negative vibes but also maintain their composure while doing so if necessary (i.e., having respect).

These questions can help employers see what they need to know to make a good hire.

A lot of people see these questions as a way to trip up the interviewee, but they're actually there to help employers see what they need to know to make a good hire. They want to know what you are capable of, what you're not capable of and if you're willing to do some things that aren't in your job description.

Conclusion

Even though the call center industry is changing, there are still many opportunities for you out there. If you feel ready to start looking for your next job, we’ve got you covered. Check out our blog post on how to find call center jobs in the Philippines.

TIPS on Home Based Call Center work in the Philippines

With the pandemic, most call centers adapted to the work from home scenario. For two years, call center agents have done their calls and work in the comfort of their own houses.

There were also many options as well that opened up during the pandemic -- such as non-voice call center work from home, or call center support using mobile phones. There was also a vast hiring of call center agents with no experience during the pandemic to help Filipinos have jobs. There were also job openings for part time call center job openings and many more call center options because of the pandemic -- all from the comfort of your own homes.

However, with COVID now being a part of life, more call centers are asking their employees to report back to the office. While some people do welcome coming back to the office because of reasons such as a lack of space at home, or bad internet connections. Most Filipino call center agents still would rather work from home due to safety, costs and traffic concerns.

So if you are that Filipino call center agent who would like tips to succeed in a work from home scenario, then read on.

What you need for a home based call center job in the Philippines.

Everyone knows working from home has its advantages. You can stay in your pajamas all day, eat pizza whenever you want, and still make enough money to pay the bills. However, if you work a call center job from home there are some additional considerations that need to be made in order for you to be able to work efficiently and effectively as well as keep your sanity. Here are some tips to help ensure your success once you land that ideal work from home job.

Working from home requires a dedicated space.

Working from home requires a dedicated space. You need to be able to shut yourself away from the rest of the world and focus on your work. If you're trying to do this while sitting in your living room beside two kids who are being loud, one cat that won't leave you alone, and another cat on top of the refrigerator staring down at you menacingly, then it's going to be hard for anyone else to concentrate on their work.

If possible, try moving somewhere like an office or a spare bedroom if there's one available. If not—go find a corner of your house where you can have a small table to place a computer in and a chair. The important thing is you set up a small corner or space where you can focus on your work. The space should also be free of noise, this is usually not a problem if you are opting for a graveyard shift.

Most Philippine call center companies will ask for a picture of your workspace before they actually hire you. This will ensure that you can do your duties while at home.

Establish some office hours for your call center work

Establish some office hours for your call center work. This way, you can better manage your time and make sure you're working on what needs to be done. Be consistent in setting aside the same amount of time each day for work, whether it's an hour or two (or more). If there's something that needs to be done immediately, allocate more time for it.

Many people think they can do their business wherever they want because it's "home," but that's not exactly true! You still need some place where you will focus solely on work without being distracted by other activities that are going on around you—like cooking dinner or doing laundry while someone else is watching TV nearby (we've all been there). You also want enough space so that when someone comes into the room they won't feel like they're intruding on something private; this is especially important if children live with them at home as well.

Get your family involved and have them respect the time of your work.

Take breaks like you would in a regular office job.

There are many benefits to working for a home based call center, but one of the downsides is that you can easily get stuck in your cubicle for extended periods of time without taking a break. When you take breaks like you would in a regular office job, you will stay focused and motivated throughout the day. And if getting out of your chair is inconvenient or uncomfortable (perhaps because it's not ergonomic), consider investing in a standing desk or sitting on an exercise ball instead so that even during breaks, your body remains active and engaged.

Dress appropriately for work

Dress appropriately if you have video calls or chats planned for the day with customers or co-workers. If you are going to work, then you need to look the part even if the customer will not see you. Take a bath, dress properly, and clean yourself up. If you look professional, you will feel more motivated to do the job.

Working for a home based call center can be done successfully if you plan ahead and keep yourself organized!

Working from home can be done successfully if you plan ahead and keep yourself organized! To start, make sure that you have a space for your work and a space for personal time. This is important because it allows you to separate your work life from your personal life so that they don't overlap.

Another thing that's helpful is having some sort of schedule or routine for yourself throughout the day—this keeps things organized and prevents procrastination! Make sure to include breaks into this schedule so as not to burn out early on; even though working from home gives you more flexibility than an office job might offer in terms of when/where/how often breaks are needed (and taken), taking care not overextend yourself will help prevent burnout later down road when projects get harder than expected or deadlines loom nearer than ever before!

Be visible and responsible.

Make sure that once you clock in, you inform your TL or manager. Always communicate with your teammates that you are there working with them.Usually, the tools that you install in your computer will help your managers monitor your work and attendance, however, talking in chats will still give you plus points since you are making yourself known.

Do not skip work, do not go excessively offline as well. Working from home requires that you are mature and professional. If you want to gain the respect of your colleagues and managers, do your job, be fair and do not slack off.

Conclusion

Working for a home based call center has so many benefits for any employee. To get in nowadays is also fairly easy, as long as you have the skills and track record for it. You must always show your drive and discipline that the company can trust you - even while at home.

Hope these tips help you as you work from home.

PASIG JOB FAIR 2022

Good news call center job seekers! The Pasig City local government will launch a job fair for its citizens today, Sunday, June 12 2022. This will be held as a way to commemorate the country's 124th Independence day.

The Pasig job fair will be held at the Pasig Sports Complex. The time will be 8:00 a.m. to 4:00 p.m. It was said that there will be 9,503 job vacancies.

Some of the call center companies that will participate in the job fair are Concentrix, Alorica, Sitel. There will be one day job hiring processes, or they can collect resumes for pooling.

Things to bring:

Copies of you resume with your complete contact details.

Ballpen.

Valid IDs.

Good to have : A copy of your transcript and diploma (for those call centers who will have one day hiring.)

 Water, the place may have no refreshments inside.

***

Don't let this opportunity pass! This is the perfect job hiring opportunity in Pasig. Perfect also for those who want to shift their careers to the call center industry which actually is a great career in itself.

See you there guys!

Introduction

A call center job isn't a bad way to get your foot in the door at an established company. It's also a great way to pay the bills while you search for something more permanent. But how do you find call center jobs? Finding any job requires dedication and patience, but there are some good places to look for these types of positions specifically. In this post, we'll outline some techniques that'll help you find work fast.

Job boards

Job boards are a great place to start if you're looking for call center jobs. These sites list the latest openings, and many of them allow candidates to apply directly through their websites. Job boards are also a good place to find entry-level positions because they require less experience than other job sites. This means that even if you've never worked in this field before, or don't have any experience in customer service at all, there's still an opportunity out there for you!

 Here are job boards in the Philippines:

• Jobstreet  
• Kalibrr  
• Indeed
• Boss Job
• LinkedIn
• Monster Jobs Philippines

Ask your friends

Ask your friends and family.

This is a good way to start, especially if you are looking for a job that's available in your area. You can ask them if they know of any call center jobs or if they would be willing to refer you to one of their clients. Some companies may not be willing to hire someone without some experience, but many are more than happy to take on new employees who want real training and want it badly enough that they will pay their dues first hand. Friends and family can also let you know what it's really like working at these companies so that you can decide if this is the right career path for you.

Check your social media

• Use hashtags. If you've been searching for a position for a while and haven't found anything, it may be time to try something new. Try using hashtags on social media when posting about your job search, or even just general posts about your interests and hobbies. People in your industry will be able to see what you're looking for and possibly connect with you in the process!

• Search the company's website, blog and/or career page. Many companies have an FAQ section of their site where they post commonly asked questions about working at the company or interviewing there; this is usually located under "About Us" or similar heading on their homepage. Make sure to check out these resources if you still can't find any information about how to apply for open positions!

Recruitment agencies

You can find call center jobs with the help of a temp agency. A temp agency is a company that places people in temporary positions at companies all over the country. When you work with a temp agency, they will find you job opportunities that match your skills and interests. Some agencies specialize in certain industries or types of positions, so make sure to look for one that focuses on call centers if you're looking for an entry-level position in this area.

The best way to search for a job through a temp agency is by visiting their website and completing an application online. If there are no available openings listed on their website when you apply, they may contact you via email or phone when something comes up. This process helps them keep track of new applicants and gives them more time to find suitable matches between candidates and employers' needs for staff members at different times throughout the year (especially during busy season).

Online ads

When you’re searching for call center jobs, look for anything that matches the keywords in your resume. When you find a job you like, apply to it! If there are multiple positions available at a company, chances are they’re hiring and there will be other opportunities to consider as well.

Once you see a job listing that interests you and meets your criteria, apply! You can submit an application directly from the website or email it over using the contact information provided below each ad. Be sure to include both your resume and cover letter when sending in these materials – they will help demonstrate why it makes sense for them to hire someone with your skillset on their team.

Google

• Search for call center jobs on Google. You can do this either from the Google homepage or from a separate search window.

• Search for call center jobs on Indeed.com, Monster.com, Glassdoor and other job boards dedicated to finding employment in the United States and abroad.

• Search for call center jobs on LinkedIn—it’s not uncommon for employers to post open positions there! And if you have an account yourself, it's easy enough to create a "job-seeking" status update that will ensure you're notified when any relevant positions are posted by those who follow you (or by those whose skills match yours).

  Here is a list of some top Call Centers in the Philippines as of 2022.

  • Concentrix
  • VXI Global
  • Teleperformance
  • TeleTech
  • Sutherland Global Services
  • Sitel
  • Telus
  • SixEleven
  • TaskUs
  • IBM Solutions Delivery
  • Hinduja Global Solutions (HGS)
  • IBEX Global
  • Transcom Asia
  • Alorica
  • 24/7 Customer
  • Genpact Services
  • Conduent
  • Accenture

Conclusion

Hopefully, with these resources, you’ll be able to find yourself a great call center job in no time. Just keep at it and be sure to give your best effort during the interview process because this is a very competitive field. Once you get in, though, you’ll have a stable career that can make all your life improvements possible!