About me

Heyo, this is Jomsi, a certified Pinoy Call Center Agent! I write about the typical life of a call center agent in the Philippines.

This is Jomsi, a call center daddy.

Many years ago I jumped for joy and did a backflip when I got accepted as a customer service agent for a local call center. I immediately went online to ask the most intelligent entity I know (Google) about the ins and out’s of my new career.

I then received tons of information from several sites, blogs, and forums on how to work in the call center industry. Some ideas were good, some were bad, and some were just plain silly. Still, I did learn a lot and will be eternally grateful to those writers who took the time to write guides for call center noobs like me.

Fifteen harrowing years after, I am now a manager and I can now proclaim myself a call center veteran (I also have the eye bags to prove this). I decided to join the ranks of those who gave me inspiration when I started out as an agent, and share the personal lessons I learned on how to survive the call center industry.

Not to brag, but I am now happily married, a house, a car, kids, and a business  — all this from being “just an agent”.

And if I can do it, then so can you!

So I hope you get something out of my humble tips on how to survive the challenging world of the Philippine call center industry.

*All tips are from my personal experiences, observations, and feedback from colleagues.*

*This is a light blog where sharing ideas is encouraged and appreciated.  There are no comment restrictions, and feel free to give your own insights.  Just be polite to your fellow Pinoys."*

*Sa mga O.A. na grammar police — If I make some grammatical errors paki-intindi — "agent" nga ako eh, hindi English coach!*

Mabuhay ang mga Pinoy agents! 

Happy reading!

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