Heyo, this is JM, a certified Pinoy Call Center Agent!
I then received tons of information from several sites, blogs, and forums on how to work in the call center industry. Some ideas were good, some were bad, and some were just plain stupid. Still, I did learn a lot and will be eternally grateful to those writers who took time to write guides for call center noobs like me.
Five harrowing years after, I now proclaim myself as a call center veteran (I also have the eye bags to prove this). I decided to join the ranks of those who gave me inspiration when I started out as an agent, and share the personal lessons I learned on how to survive the call center industry.
Not to brag (kuno), but I have bought a house (pag-ibig loan); am a husband and a father with savings; got a 2nd hand car; and I am managing a small personal business. I also managed to work on a college degree — all this from being “just an agent”...no stir!
And if I can do it, then so can you!
So I hope you get something out of my humble tips on how to survive the challenging world of the Philippine call center industry.
*All tips are from my personal experiences, observations, and feedback from colleagues.*
*This is a light blog where sharing ideas is encouraged and appreciated. There are no comment restrictions, and feel free to give your own insights. Just be polite to your fellow Pinoys."*
*Sa mga O.A. na grammar police — If I make some grammatical errors paki-intindi — "agent" nga ako eh, hindi English coach!*
Mabuhay ang mga Pinoy agents!