Some call center accounts are a breeze, some accounts are hell incarnate, bottom line is that working in a call center is indeed stressful.
Here are a few practical tips that have worked for me...
1) Follow your break schedules
Take your breaks, take your lunch, and don't go overboard when working. Breaks are there for a reason -- it's for you to take a break. Stand up from your station and go to the CR or the pantry and just breathe (not literally, since di mabango sa cr...). Close your eyes for about 10 minutes and rest your brain. Stretch a little or chat with some friends. Just keep a handy timer so you'll know when break time is over.
"Wag gamitin ang rason na ang daming trabaho kaya di makapag break. Mas ok na mag overtime ng ilang minuto kesa di mag break sa gitna ng shift. Pag namatay ka walang mag tatayo ng monumento sayo dahil di ka nag bbreak."
2) Stretch those muscles
It's scientifically proven that stretching reduces stress, so stretch away in your station when the pressure is a bit high.
3) Take time to laugh
Laughter has always been the best medicine. After being yelled at by that irate client, or receiving that memo for being late -- take time to think happy thoughts. Joke around with some officemates or keep silly text messages in your cellphone.
"Babala:WAG TUMAWA NG MAG-ISA NG MALAKAS...baka iba isipin ng mga tao..."
4) Look at nice pictures
My number one stress reliever is when I take a moment to glance at a picture of my fiancee, family and friends. I keep a small picture frame on my station so that I can always remind myself of the people who keep me strong.
"Ignore tip #4 kung walang nagmamahal sayo, o kayat tumingin ka nalang sa pictures na nagpapasaya sayo gaya ng mga cute na hayop (aso, pusa, kambing...), o ung mga maganda at gwapong artista."
5) Have Friends
Having office friends makes the office a much bearable place to work in. But again, as I mentioned before, keep friendships professional.
6) Pray before starting your shift
Works for me and this should work for you too unless atheist ka... :D
Any other tips you may want to share?