Video link Here: http://www.youtube.com/v/ccMWYG9aL3w
If you are a call center agent -- then you should have already heard about the news of how a Filipino bribed a Australian Telstra customer.
Telstra is an Australian telecommunications and media company, building and operating telecommunications networks and marketing voice, mobile, internet access and pay television products and services.
The story was that a call center agent from the Philippines (under the BPO handling Telstra) supposedly offered to wipe out the customer's bill in exchange for 60$.
I couldn't really blame the victim for what he said, and how the news seemed so biased. The Australians were the victims and they had every right to say what they felt. I just wished that the news was a bit more fair in saying that this was not really a norm, and that a lot of Filipino's have been offering good and honest service ever since the outsourcing industry started.
So to all my fellow call center agents out there, think how the BPO industry has helped us have good paying jobs. Losing our credibility due to making quick cash and wrong decisions is not really going to help our country in the long run. Since you directly deal with our foreign neighbors, what YOU do is an impression of the rest of us.
Kaya sa mga may toyo at sabit jan, ayusin nyo ang pag trabaho sa callcenter. Pag nawala pa ang mga callcenter sa Pinas, ay sus, ang dami sating magugutom...