The ramblings of a self-proclaimed call center veteran - on surviving the Philippine Call Center industry.

About me

Heyo, this is JM, a certified Pinoy Call Center Agent! 



Five years ago I jumped for joy and did a backflip when I got accepted as a customer service agent for a local call center. I immediately went online to ask the smartest entity I know (Google) about the in’s and out’s of my new career.

I then received tons of information from several sites, blogs, and forums on how to work in the call center industry. Some ideas were good, some were bad, and some were just plain stupid. Still, I did learn a lot and will be eternally grateful to those writers who took time to write guides for call center noobs like me.

Five harrowing years after, I now proclaim myself as a call center veteran (I also have the eye bags to prove this). I decided to join the ranks of those who gave me inspiration when I started out as an agent, and share the personal lessons I learned on how to survive the call center industry.

Not to brag (kuno), but I have bought a house (pag-ibig loan); am a husband and a father with savings; got a 2nd hand car; and  I am managing a small personal business. I also managed to work on a college degree — all this from being “just an agent”...no stir!

And if I can do it, then so can you!

So I hope you get something out of my humble tips on how to survive the challenging world of the Philippine call center industry.

*All tips are from my personal experiences, observations, and feedback from colleagues.*

*This is a light blog where sharing ideas is encouraged and appreciated.  There are no comment restrictions, and feel free to give your own insights.  Just be polite to your fellow Pinoys."*

*Sa mga O.A. na grammar police — If I make some grammatical errors paki-intindi — "agent" nga ako eh, hindi English coach!*

Mabuhay ang mga Pinoy agents! 

Happy reading!




18 comments:

  1. How did you manage to work at night tapos aral sa umaga? I'm planning to enroll for this semester pero iniisip ko palang parang mahirap talaga.

    ReplyDelete
    Replies
    1. Well, ang tulog ko dati tipong 4 hours a day lang. Bangag bangag - at iinum lang ako ng Cobra energy drink. Pero ang daming gumagawa nito, habang bata - kaya pa ng katawan abusuhin ng kaunti...

      MAHIRAP TALAGA! Pero kaya kung kakayanin.

      Goodluck sayo a, kaya mo yan!

      Delete
  2. i like your post about telus and their educational program. must admit i've never head such a thing in working for 5 yrs in call centers. nice post!

    ReplyDelete
  3. Hindi naman mahirap pag hindi mu iisipin ung hirap. Kayang.kaya yan pag gusto mu talagang mag.aral and guidance ni GOD. BE POSSITIVE! study/work/mother!

    ReplyDelete
    Replies
    1. Tama yun Dianice! Pag ginusto...kakayanin! Thanks for stopping by.

      Delete
  4. I enjoyed reading your blog Kuya, I never thought how good looking you are too :) Thanks!

    ReplyDelete
  5. I really had a great time reading your blog, and your story inspired me to get along with my profession. Anyway, let me also share you some of my friend's story. He's 25 and working as a call center agent at Global Sky in Pasig City. His been working there for 5 years now and he is not really good in English at first but through the help of Global Sky's dedication to teach him; my friend is now a team leader. That's a long story on how he get promoted, but to get along to this story, he work with passion and he used his knowledge to teach his fellow agents. I really admire him because of his dedication on his work. I hope this also inspired other to look forward and grab the opportunity to work and help others. Thanks!

    ReplyDelete
    Replies
    1. Yes Mike, thanks for the comment! If we really strive - we can really climb up and learn in the world of Call Centers. More power to ya! :-)

      Delete
  6. Thanks, nainspire ako mag-aral ulit at tapusin na finally yung Psychology course ko. Where did you finish your degree course? Sorry if you've already wrote about it, I'm new here.

    ReplyDelete
    Replies
    1. UPOU :D Thanks for the comment Anonymous guy

      Delete
    2. No, I'm a girl sir.

      Delete
  7. THANK YOU PO FOR SHARING NAKAKA-INSPIRED MGA TIPS AND TOPICS MO! KEPP IT UP PO! CC AGENT DIN AKO. AT NGAYON BAON SA UTANG HAHAHAHY! YOU REALLY MOTIVATE ME TO CHANGE SOME OF MY WAYS keep it up po! :)

    ReplyDelete
  8. what an inspiring blog. thanks for sharing your experiences with us.

    at my age, a call center company could be the only company that could hire me. however, i am really terrible at typing. the last time i went typing on a typing site, i got approx 18-22 wpm. how important are keyboard skills as an agent and what is the minimum wpm requirement?

    thanks again and more power to you!

    ReplyDelete
  9. We should take a gander at this commonplace situation; your association welcomes merchants to exhibit their item; Callnovo

    ReplyDelete
  10. Call centers are workplaces that get expansive volumes of phone calls from clients of the organizations they speak to. Call centers are kept an eye on by call center specialists. Callnovo

    ReplyDelete
  11. This comment has been removed by the author.

    ReplyDelete