The ramblings of a self-proclaimed call center veteran - on surviving the Philippine Call Center industry.

Saturday, November 24, 2012

TIPS ON - HANDLING STRESS IN A CALL CENTER




Some call center accounts are a breeze, some accounts are hell incarnate, bottom line is that working in a call center is indeed stressful.

Here are a few practical tips that have worked for me...

1) Follow your break schedules

Take your breaks, take your lunch, and don't go overboard when working. Breaks are there for a reason -- it's for you to take a break. Stand up from your station and go to the CR or the pantry and just breathe (not literally, since di mabango sa cr...).  Close your eyes for about 10 minutes and rest your brain. Stretch a little or chat with some friends. Just keep a handy timer so you'll know when break time is over.

"Wag gamitin ang rason na ang daming trabaho kaya di makapag break. Mas ok na mag overtime ng ilang minuto kesa di mag break sa gitna ng shift. Pag namatay ka walang mag tatayo ng monumento sayo dahil di ka nag bbreak."


2) Stretch those muscles

It's scientifically proven that stretching reduces stress, so stretch away in your station when the pressure is a bit high.

3) Take time to laugh

Laughter has always been the best medicine. After being yelled at by that irate client, or receiving that memo for being late -- take time to think happy thoughts. Joke around with some officemates or keep silly text messages in your cellphone.

"Babala:WAG TUMAWA NG MAG-ISA NG MALAKAS...baka iba isipin ng mga tao..."

4) Look at nice pictures

My number one stress reliever is when I take a moment to glance at a picture of my fiancee, family and friends. I keep a small picture frame on my station so that I can always remind myself of the people who keep me strong.

"Ignore tip #4 kung walang nagmamahal sayo, o kayat tumingin ka nalang sa pictures na nagpapasaya sayo gaya ng mga cute na hayop (aso, pusa, kambing...), o ung mga maganda at gwapong artista."


5) Have Friends

Having office friends makes the office a much bearable place to work in. But again, as I mentioned before, keep friendships professional.

6) Pray before starting your shift

Works for me and this should work for you too unless atheist ka... :D

Any other tips you may want to share?




5 comments:

  1. Drinking green tea also works for me!

    ReplyDelete
  2. Hello,

    Done updating your Blog URL in the listings as requested.

    Best Regards,
    BNP
    blogsngpinoy.com

    ReplyDelete
  3. is it true that working in a call center somehow influences your moral values and principles in life? they say that some agents are involved in illicit or extra marital affairs..

    ReplyDelete
    Replies
    1. Hi,

      Thanks for the comment, but technically, your moral values will always depend on you, regardless of where you work.

      :)


      Delete
  4. Every decent listing of stress management tips should include simplifying your lifestyle and decreasing or eliminating interruptions, noise, and negative situations or people.har vokse boots

    ReplyDelete