The ramblings of a self-proclaimed call center veteran - on surviving the Philippine Call Center industry.

Friday, March 30, 2012

TIPS ON - YOUR FIRST DAY AT A CALLCENTER



So you got in and it's your first day of training...now what?

May it be a call center or any other job, you need to act properly -- first impressions still last.

1)  TRY TO GET ALONG WITH EVERYBODY

You usually get hired in batches, and these people with you will either help pull you up, or help pull you down.  So try not to be a snob and ignore everyone.  Try to smile and appear congenial.  If you are not the talkative type, then at least be polite in answering the questions from your peers.

2)  LOOK NICE

Appearance matters, fix yourself up.  You do not need to look like a model, but at least have the decency to comb your hair and iron your shirt.  This is the first time your colleagues and your bosses will see you -- so at least show your best side.

Sa floor ka na mag-mukhang basura, wag naman sa first day mo.   

3)  DO NOT BRAG

When the time comes to "tell something about yourself" do not narrate all your achievements in one go.  Keep a low profile and let your performance be seen not heard.  If you come off as someone arrogant, people will just end up hating you for it.  

Ang tunay na magaling, hindi mayabang at walang dapat patunayan.

4)  DO NOT OVER-EXPOSE YOURSELF

It is true that we have to be ourselves, but do try to be as "normal" as you can on your first day.  Let's not open up our personal problems at home, or how you used drugs during highschool.  If you want to be respected, then act respectable.  In due time as you learn to adapt to your environment can you then start being yourself.

Any other first day tips you can think of?

  

  

9 comments:

  1. For first timer and for those who are planning to join in a call-center team this is really a good tip for them to survive.. Remembering my time as an applicant and got hired from the company where I'm working right now. During the first day of the training you'd feel like anxious , restless, every now and then you'll ask for a bio-break, everything of not feeling “OK” is there. But we need to excuse those things since those are normal feelings, for us to overcome those things you need to socialize with your batch-mates and participate in all group activities. Before I end up my thoughts I will leave you these 3 words that I learned from my training coach the “3 E's” (ENERGY, EMOTION, ENTHUSIASM) show it and you will be more productive. www.globallinkbpo.com

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  2. Just keep your feelings to yourself, you're there to work and not entirely to make friends. Just do your job, go home and smile.

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  3. This is a nice blog. I got hired as a call center agent last 2 weeks and tomorrow would be my first day.

    "Buti na lang may mga pinoy na katulad mo na gumawa ng ganitong blog. Salamat po."

    Just one question. You were talking about the "tell me something about yourself question." what are the things that I should say?

    I'm just a little afraid to say more than what is needed and little afraid to say something few.

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    Replies
    1. Sorry for the late response, pero by now you should be past the tell me something about yourself question.

      General rule, stick to the things in your resume, and add something that's interesting about you...you should be safe with that.

      Hope you're enjoying training.

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  4. Hi, Nice post thanks for sharing. Would you please consider adding a link to my website on your page. Please email me back.

    Thanks!

    Joel
    JHouston791@gmail.com

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  5. Very helpful information. Very helpful, great share.

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  6. Thanks for more info that you share honestly i'm not fluent in english but today is my 1st day training i wish i'm getting to be more comfortable and also Pray for GOD also... =)

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  7. Thân thể lão nhân mặt đỏ thoáng động, hóa thành một đám mây đỏ, vọt tới

    bên cạnh Triệu Long. Nét mặt lão âm trầm, hai tay nhanh chóng đánh ra

    vài chưởng, sau đó nhét vào miệng hắn vài viên dược hoàn. Làm xong tất

    cả, lão trầm giọng nói:

    - Hay cho Thủy Mạc chiết xạ. Nếu không có thực lực đạt tới tầng thứ tám
    học kế toán thực hành
    forum rao vặt cattleya
    học kế toán tổng hợp
    eco-green-city
    học kế toán tại bắc ninh
    dịch vụ kế toán trọn gói
    chung cư hà nội
    manor central park
    dịch vụ làm báo cáo tài chính
    kế toán cho quản lý
    khoá học kế toán thuế
    keny idol
    trung tâm kế toán tại long biên
    trung tâm kế toán tại hải phòng

    của Ngưng Khí kỳ thì không thể phá giải. Đệ tử của ta học nghệ chưa

    tinh, thất bại cũng hoàn toàn bình thường.

    Đám đệ tử Huyền Đạo tông vui mừng quay sang bàn tán với nhau.

    - Vừa rồi là một người có tu vi đạt tới tầng thứ sáu tỉ thí với Liễu

    Phong sư huynh. Ngay từ đầu ta đã biết, trấn đấu này chúng ta nhất định

    thắng.

    - Không ngờ Thủy Mạc của Liễu sư huynh lại có uy lực lớn đến vậy. Ngay

    cả trưởng lão cũng phải khen thì bọn họ làm sao có thể phá giải được?

    ReplyDelete